Cancellation & Refund Policy

1. Free trial (no card required)

• Every new user gets a free trial with no payment card required.
• The trial ends automatically after 10 jobs have been delivered to your queue or after 60 days, whichever comes first.
• Because we do not take payment details for the trial, you will never be charged when your trial finishes unless you actively choose to start a paid subscription.

2. Subscription pricing and launch price protection

• The DinJobs paid plan is £30 per month (GBP) at our launch rate (standard list price £50 per month).
• If you subscribe at the £30/month launch price, you keep that price for as long as your subscription remains active, even if new subscribers later pay the £50/month list price.
• Subscriptions are billed monthly in advance by Stripe and renew automatically on the same date each month until cancelled.

3. How to cancel your subscription

• You can cancel at any time in your account dashboard via the Stripe billing portal, or by emailing [email protected].
• When you cancel, automatic renewal is switched off immediately and you will not be billed again.
• Your access to DinJobs continues until the end of your current paid monthly billing period.

4. Your 14-day UK statutory cancellation right (Consumer Contracts Regulations 2013)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period starting the day after you first purchase your paid subscription.

At checkout, you ask for DinJobs to start immediately and acknowledge that once job matches have been delivered to you, you lose the right to cancel for a full refund. How refunds work within your first 14 days depends on whether the service has already started delivering matches in your paid period:

• Full refund (before paid-period delivery): If you cancel within 14 days of your initial purchase and before any paid-period job matches have been delivered to your queue, you are entitled to a full 100% refund.
• Proportionate refund (after paid-period delivery begins): If you exercise your right to cancel within the 14-day cooling-off period after job matches have already been delivered in your paid period, you are no longer entitled to a full refund, but you may request a proportionate refund for the unused portion of the 14-day period.
• After 14 days and subsequent monthly renewals: Once the initial 14-day cooling-off period has passed, or for subsequent monthly renewal payments, cancelling stops future billing and your access continues until the end of the current paid month.

5. How to request a refund

To exercise your 14-day statutory cancellation right or request a full or proportionate refund, please email [email protected] from the email address linked to your DinJobs account and tell us you wish to cancel and claim a refund.

Approved refunds are processed back to your original payment method via Stripe within 14 days of your request (and typically arrive on your statement within 5-10 working days depending on your bank).